Learn how to use ServiceNow

Everyone’s workflow is personalized and unique. Having the ability to cater your favorites tab to how you’d like it to be is a quick and simple way of individualizing your experience with ServiceNow. You have the freedom to edit the names, colors, and icons of anything in your favorites tab. To do so, navigate to…

The application navigator in ServiceNow can be a bit intimidating, given that it has so many applications which you’ll likely never use. However, there’s no need to panic every time you search for an application — the ‘favorites’ feature enables you to save and easily access just the applications you intend on using. To begin…

To change how you receive email notifications, navigate to the gear on the top-right of your ServiceNow window. Click on it, and a small window will open in the middle of your screen. It will automatically be open to the ‘General’ settings tab, so make your way down on the left to the ‘Notifications’ tab.…

After the hiring process has begun through the Service Portal, you will have a new Requested Item (RITM) in your ServiceNow Dashboard. Navigate to the RITM in question, and you will see that the Item State is ‘On Hold’ and the ‘On hold reason’ is automatically set to ‘Student Information.’ An email with a form…

If you would like to add a task to an open ticket, it is crucial to add the new one before you close any previous task(s). If all the individual tasks on a ticket are manually closed, the ticket itself will automatically close. This is why we will first look at adding tasks. Adding a…

Whether it be an Incident, Request, Knowledge Article, Story etc., the process for leaving comments and work notes is the same. However, there is a crucial distinction: Comments are visible to customers. Work notes are not visible to customers. To leave a work note visible only to members of your Group, type in the indicated…

To create a Request without having to go through the Service Portal and staying within ServiceNow, make your way over to the Self-Service application and then the Service Catalog module. From there, click on ‘Can We Help You?’ From there, you’ll have a choice of which Group you’d like to make a request for. For…

As you first log in to ServiceNow, you will be navigated to your dashboard, as seen below: Naturally, the labels for ‘Content Frame,’ ‘Banner Frame,’ and ‘Application Navigator’ won’t be present, they’re only listed for the sake of demonstration. All Requests and Tasks assigned to you will be in the Content Frame and listed in…

https://uscprovost.service-now.com/sp This is the homepage to our new ServicePortal. From here, submitting a request is as simple as clicking ‘Get help’ under the search bar, or on the navigation bar. After clicking ‘Get help,’ you will be navigated to the following page: At this point, you can submit various requests to the groups seen above.…

Nothing too stressful about this one! You will be prompted with your Single SignOn, like so: And just like that, you’ll be routed to your ServiceNow Dashboard. Please visit this link to learn how to navigate to your Requests and Tasks from your Dashboard.